All three of us met with students before starting the workshop so we had material to work with. We then made people portraits for the users that we talked to. After sharing the portraits, we extracted themes, discussed word mood cards, developed frameworks and drafted personas. It was a lot for one day, but I believe it had a lot of success. Not only did we make a lot of progress in developing the course, but all of us have a much better understanding of the types of students that will be coming into the course and how to present the program to them. We had very valuable discussions and learned a lot about how each of us perceive the course.
I think the biggest take-away from the exercise was that Jan and Inge had the opportunity to do UCD. They have been teaching it and excited about it, but haven’t really had the opportunity to work on a project with all of the supplies. I think it had a large impact on them and I’m thrilled I was able to bring it to them.
UCD Workshop Prep Document
Phase 1: Explore – develop deep appreciation for and understanding of peoples' lives
Rich stories of users
Not collecting data, not looking for problems, just getting to know people
Soak: "Look - Ask - Try - Why" & "Do - Say - Think - Feel"
Brain dump, creating People Portraits
Share People Portraits & Story-telling
Word mood cards (deeper feelings)
Look for Trends
Personas are built around types involving common aspirations, beliefs and goals and not around demographics.
Quotes, narrative, names
Journeys, Venn Diagrams, Graphs
Areas of Opportunity
The craft of interactive design:
Phase 2: Conceptualize – establish bold conceptual directions in which meaningful contributions could be made to people's lives
design for, with and by
Reframe Need –different solutions frame
Generate Ideas - earth to Blue sky ideas, fanciful horizon
User & Designer Values & Value Propositions
Scenarios – before/after
Show not Tell – roleplaying or props
rough and ready prototypes http://design.olin.edu/courses/uocd/readings/lessons-from-graphic-design.pdf
Phase 3: Develop –
Interaction, Function, Character
Boldness = Impact vs. Difference
FIC venn diagram