Today I ran a workshop for Inge and Jan on User Centered Design. At the bottom of this blog I have included the plan document I made in preparation for the workshop so you can see what types of activities we did. We were only able to get through phase one since our time got cut short, but it went very well. We will conclude the other two phases at a later date.
All three of us met with students before starting the workshop so we had material to work with. We then made people portraits for the users that we talked to. After sharing the portraits, we extracted themes, discussed word mood cards, developed frameworks and drafted personas. It was a lot for one day, but I believe it had a lot of success. Not only did we make a lot of progress in developing the course, but all of us have a much better understanding of the types of students that will be coming into the course and how to present the program to them. We had very valuable discussions and learned a lot about how each of us perceive the course.
I think the biggest take-away from the exercise was that Jan and Inge had the opportunity to do UCD. They have been teaching it and excited about it, but haven’t really had the opportunity to work on a project with all of the supplies. I think it had a large impact on them and I’m thrilled I was able to bring it to them.
All three of us met with students before starting the workshop so we had material to work with. We then made people portraits for the users that we talked to. After sharing the portraits, we extracted themes, discussed word mood cards, developed frameworks and drafted personas. It was a lot for one day, but I believe it had a lot of success. Not only did we make a lot of progress in developing the course, but all of us have a much better understanding of the types of students that will be coming into the course and how to present the program to them. We had very valuable discussions and learned a lot about how each of us perceive the course.
I think the biggest take-away from the exercise was that Jan and Inge had the opportunity to do UCD. They have been teaching it and excited about it, but haven’t really had the opportunity to work on a project with all of the supplies. I think it had a large impact on them and I’m thrilled I was able to bring it to them.
UCD Workshop Prep Document
Create strategy settings at beginning of each phase
Phase 1: Explore – develop deep appreciation for and understanding of peoples' lives
Theories:
Rich stories of users
Not collecting data, not looking for problems, just getting to know people
Soak: "Look - Ask - Try - Why" & "Do - Say - Think - Feel"
Squeeze
Make Sense
Activities:
Brain dump, creating People Portraits
Share People Portraits & Story-telling
Word mood cards (deeper feelings)
Look for Trends
Personas
Visual Representation
Personas are built around types involving common aspirations, beliefs and goals and not around demographics.
Quotes, narrative, names
Frameworks
Journeys, Venn Diagrams, Graphs
Areas of Opportunity
Readings:
Personas:
http://www.cooper.com/journal/2008/05/getting_from_research_to_perso
http://www.cooper.com/journal/2008/05/perfecting_your_personas
The craft of interactive design:
http://design.olin.edu/courses/uocd/readings/designing-for-interaction-ch5-frameworks.pdf
Phase 2: Conceptualize – establish bold conceptual directions in which meaningful contributions could be made to people's lives
Theories:
design for, with and by
lateral thinking
Activities:
Reframe Need –different solutions frame
Generate Ideas - earth to Blue sky ideas, fanciful horizon
Organize Ideas
User & Designer Values & Value Propositions
Scenarios – before/after
Show not Tell – roleplaying or props
Boldness
Codesign
Readings:
rough and ready prototypes http://design.olin.edu/courses/uocd/readings/lessons-from-graphic-design.pdf
Phase 3: Develop –
Theories:
Interaction, Function, Character
Boldness = Impact vs. Difference
Modeling
Activities:
Core functionalities
Value proposition
Codesign
FIC venn diagram
Interaction Map
Requirements chart
Prototyping
Phase 1: Explore – develop deep appreciation for and understanding of peoples' lives
Theories:
Rich stories of users
Not collecting data, not looking for problems, just getting to know people
Soak: "Look - Ask - Try - Why" & "Do - Say - Think - Feel"
Squeeze
Make Sense
Activities:
Brain dump, creating People Portraits
Share People Portraits & Story-telling
Word mood cards (deeper feelings)
Look for Trends
Personas
Visual Representation
Personas are built around types involving common aspirations, beliefs and goals and not around demographics.
Quotes, narrative, names
Frameworks
Journeys, Venn Diagrams, Graphs
Areas of Opportunity
Readings:
Personas:
http://www.cooper.com/journal/2008/05/getting_from_research_to_perso
http://www.cooper.com/journal/2008/05/perfecting_your_personas
The craft of interactive design:
http://design.olin.edu/courses/uocd/readings/designing-for-interaction-ch5-frameworks.pdf
Phase 2: Conceptualize – establish bold conceptual directions in which meaningful contributions could be made to people's lives
Theories:
design for, with and by
lateral thinking
Activities:
Reframe Need –different solutions frame
Generate Ideas - earth to Blue sky ideas, fanciful horizon
Organize Ideas
User & Designer Values & Value Propositions
Scenarios – before/after
Show not Tell – roleplaying or props
Boldness
Codesign
Readings:
rough and ready prototypes http://design.olin.edu/courses/uocd/readings/lessons-from-graphic-design.pdf
Phase 3: Develop –
Theories:
Interaction, Function, Character
Boldness = Impact vs. Difference
Modeling
Activities:
Core functionalities
Value proposition
Codesign
FIC venn diagram
Interaction Map
Requirements chart
Prototyping